Delivery

Shipping costs and deadlines

Due to circumstances beyond our control, we are subject to a limited volume of packages to be shipped with certain geographic areas that cannot currently be delivered. People residing in the localities affected by this restriction will be notified when entering their order.

Due to the unique situation we face, the usual delivery times are extended.

If you do not receive your parcel by Colissimo, you have three weeks to make a claim. With deliveries in mainland France, shipping costs are free for any order over €40 including tax. And for all orders of an amount less than € 40 including tax, delivery costs are € 4.90 including tax against signature, € 3.90 including tax at the pick-up point. Delivery times are estimated at two working days in mainland France.

We offer Chronopost express delivery to your home or to a relay point. Delivery times are estimated at 1 working day after the shipment of the package from our premises to mainland France. Parcel delivered the next day before 1 p.m. (working day) in mainland France for orders placed before 12 a.m. from Monday to Friday. For deliveries outside mainland France, the amount of delivery costs is calculated at the end of your order, depending on the amount of your order. Delivery times vary depending on the destination country.

With deliveries outside mainland France, shipping costs are calculated at the end of your order, depending on the amount of this order. Delivery deadlines vary according to the destination country.

Orders placed on Saturdays or Sundays are processed the following Monday.
Orders placed on a public holiday are processed the next working day.

Shipping parcels

Shipping costs include preparation and packing, together with carriage costs. Preparation costs are fixed, while carriage costs vary according to the amount of your order. We recommend grouping all items into a single order. We cannot group two orders placed separately together, so shipping costs will apply to each of them. Particular care is taken with fragile objects. Appropriately sized boxes are used, and items are properly protected.

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Customer service +33 2 37 65 60 00